Privacy Policy

Last updated: July 2026

Comforista Limited (“we”, “us”, or “our”), trading as Comforista, is committed to protecting your personal data. This policy explains how we collect, use, disclose, and safeguard information when you visit or purchase from comforista.com.

1. Who We Are

Legal seller and data controller: Comforista Limited
Registered office: 11A High Street, Hornchurch, RM11 1TP, United Kingdom
U.S. returns and fulfillment: US COMFORTS LLC, 2121 Capstone Dr, Lexington, KY 40511, United States
Email: info@comforista.com
Phone: +44 7577 328246

2. Information We Collect

We may collect your name, email address, phone number, billing and delivery address, order history, device and browsing information, and communications with us. Payment details are processed securely by our payment providers; we do not store full card details.

3. How We Use Information

• Process, fulfill, deliver, and support orders
• Communicate about orders, returns, and enquiries
• Prevent fraud and protect our store
• Improve our website and customer experience
• Send marketing communications where permitted or with consent
• Meet applicable legal and regulatory obligations

4. Legal Bases

Where UK GDPR applies, we rely on performance of a contract, legitimate interests, consent, and compliance with legal obligations, as appropriate.

5. How We Share Information

We do not sell personal information. We may share information as necessary with Shopify, payment processors, shipping and fulfillment providers (including US COMFORTS LLC for U.S. fulfillment and returns), analytics and technology providers, professional advisers, and authorities where legally required.

6. Retention and Security

We retain information only as long as reasonably necessary for the purposes described above and applicable legal, accounting, and tax requirements. We use reasonable administrative and technical safeguards, but no online system is completely secure.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information, and to withdraw marketing consent. To make a request, email info@comforista.com. We may need to verify your identity.

8. Cookies

We use cookies and similar technologies for essential store functions, analytics, personalization, and marketing where permitted. Available choices are provided through our cookie controls and Your Privacy Choices page.

9. International Processing

Because we serve customers in the United States and operate from the United Kingdom, information may be processed in multiple countries with appropriate safeguards where required.

10. Changes and Contact

We may update this policy and will publish the revised date on this page. Questions or privacy requests may be sent to info@comforista.com or +44 7577 328246.