Shipping policy

Shipping Policy

Last updated: July 28, 2026

Shipping area
Comforista currently ships orders to addresses within the United States. Orders are fulfilled through US COMFORTS LLC at 2121 Capstone Dr, Lexington, KY 40511, United States.

Shipping charges
Standard U.S. shipping costs $4.00 for orders under $50.00. Standard shipping is free for orders of $50.00 or more. The applicable charge is shown before payment at checkout.

Order processing and delivery
Orders are processed on business days, Monday through Friday, excluding holidays. Available shipping services and estimated delivery information are shown at checkout. Delivery estimates may be affected by the carrier, destination, weather, or other events outside our control.

Order tracking
When tracking is available, it is sent to the email address provided at checkout after the order ships.

Address changes and delivery problems
Please check the delivery address before placing an order. For help with an address correction, delayed delivery, lost parcel, or damaged shipment, contact info@comforista.com as soon as possible and include your order number.

Returns
For return eligibility and instructions, see our Return & Refund Policy. Approved U.S. returns are sent to our Lexington, Kentucky returns address after authorization.

Legal seller
Comforista Limited
11 High Street
Hornchurch, RM11 1TP
United Kingdom

U.S. fulfillment
US COMFORTS LLC
2121 Capstone Dr
Lexington, KY 40511
United States

Email: info@comforista.com
Phone: +44 7577 328246